Last Updated: 24 July 2024
Thank you for choosing Koukoulee. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your information when you visit our facilities, use our services, and interact with our website. By becoming a customer, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information: We collect personal information that you provide to us directly, such as your name, email address, phone number, and payment information.
Usage Data: We use cookies and similar tracking technologies to collect information about your interactions with our website, including your IP address, browsing behavior, and referring URLs.
2. How We Collect Information
Direct Collection: We collect information directly from you through forms on our website, during class registration, and when processing payments.
Third-Party Tools: We collect information through third-party services like Stripe for payment processing, Google Analytics for website analytics, and Google Ads for advertising purposes.
3. Purpose of Data Collection
Service Provision: We use your data to provide and improve our services, process your bookings, and communicate with you.
Marketing: We may use your information to send you marketing communications and promotional offers. You can opt-out of these communications at any time.
Analytics: We use data collected through cookies and third-party tools to understand customer behavior and improve our website and services.
4. Data Sharing and Disclosure
Third-Party Processors: We share your data with trusted third-party service providers who assist us in processing payments (e.g., Stripe) and analyzing website usage (e.g., Google Analytics).
Legal Obligations: We may disclose your information to comply with legal obligations or to protect our rights and interests.
5. Data Storage and Security
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Security Measures: We implement appropriate security measures to protect your data against unauthorized access, alteration, and destruction.
6. Your Rights
Access and Correction: You have the right to access and correct your personal information. To request access or correction, please contact us at kiaora@koukoulee.com.
Opt-Out: You can opt-out of marketing communications through the unsubscribe link provided in our emails or by contacting us at kiaora@koukoulee.com.
Complaints: If you have any complaints regarding our privacy practices, please contact us at kiaora@koukoulee.com.
7. Consent and Transparency
Obtaining Consent: By providing us with your personal information, you consent to its collection and use in accordance with this policy.
Transparency: We strive to ensure that our privacy practices are transparent and that our policy is easily accessible and understandable.
8. Policy Updates
Regular Reviews: We review and update this privacy policy regularly to reflect changes in our practices or legal requirements.
Notification of Changes: We will notify you of significant changes to this policy through our website or direct communication.
9. Altering and Updating Details
Third-Party Tools: Each third-party tool we use, such as Mailchimp for email marketing, provides its own mechanisms for updating and unsubscribing. For complete data updates, please contact us at kiaora@koukoulee.com.
Contact Us: For any questions or concerns regarding this policy, or to exercise your rights, please contact us at:
Email: kiaora@koukoulee.com